Emigrant Bank is committed to providing superior customer
service to all of our customers and potential customers. For
persons with disabilities, we have a number of services in place
to provide or improve access to our products and services, whether
they are delivered online, by telephone or in our branches. We
strive to provide our services in accordance with the Americans
with Disabilities Act (ADA) and applicable New York state and
- Enlarged text function. Web
pages of Emigrant Bank websites are compatible with enlarged text
functionality available through the user's browser.
- Enlarged check copies. Upon
request, Emigrant Bank will provide enlarged copies of paid
checks furnished with periodic statements.
- Telephone Transfer Service. In
addition, for those customers who are not able to visit a branch
or those who are not presently using our Online Banking services,
Emigrant Bank offers a telephone transfer service through which
certain transactions can be made, including funds transfers among
Emigrant Bank accounts, balance inquiries, Debit Card stop
payments, etc. Our Customer Service Representatives are trained
to work with a relay service employed by the customer.
- Please call customer service at 877-752-1919.
- At its branches, Emigrant Bank endeavors to
comply with the ADA and applicable New York state and local laws
relating to accessibility for the disabled.
Automated Teller Machines (ATMs)
- Accessible physical access. All
Emigrant Bank ATMs are structured to meet the ADA height and
reach accessibility requirements.
- Visibility and lighting. All of
Emigrant Bank's ATM facilities are maintained to provide adequate
lighting and visibility.
- Talking ATMs. Emigrant Bank
ATMs employ speech output capabilities to provide accessibility
to blind and visually impaired customers. Our talking ATMs
feature voice instructions accessible through headphones inserted
into an ATM jack. Headphones are available upon request.
- Universal keyboard layout and
Braille decals. To assist blind or visually impaired persons,
our ATM keyboards currently feature a universal layout with a
dimple for the "5" key and special raised symbols for locating
the ATM's cancel, enter and clear keys. In addition, Braille
decals identify the major components on the ATM face, including
the receipt printer, deposit and dispenser slots.
Customer Service for Persons with Disabilities
- For the deaf, hearing or speech
impaired: We will communicate in our branches by exchanging
notes if the customer is comfortable with that approach.
Alternatively, if feasible, we will attempt to provide a sign
language interpreter for more complex situations on a case by
- For blind or visually impaired
persons: Emigrant bankers will assist these customers in reading
and completing basic documents and forms upon request and, if
possible, make copies of basic documents in enlarged print as
Upon advance request, we may provide regular copies of
canceled checks in large type.
Other Accommodations for Disabled Persons
Some persons may have other disability-related needs.
Emigrant thoughtfully reviews individual requests related to
special needs on a case by case basis and seeks to find a
reasonable accommodation for its customers.